Being able to communicate with your web hosting supplier any time you have any questions or experience any problems is really important and how fast they'll answer and react could be crucial, in particular when your website is business-oriented, as longer downtime often means losing potential customers. The support options are, in addition one way to recognize actual providers from resellers. The second typically respond just to email messages or support tickets and you will need to wait for a day or maybe more in order to get an answer. If the trouble needs a couple of responses, you could end up losing days in order to have a problem fixed. When you use a legitimate and trustworthy website hosting company, you will be in a position to connect with the support anytime and receive a timely response no matter what the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance without delay, so our web hosting
services include 24/7 tech support and various means of contact. In case you don't have an account yet, you can easily call us or use our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up purchasing a service which you can't use effectively. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires further investigation. In contrast to the majority of providers out there today, we reply to all tickets within the hour, so you won't need to wait for a whole day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans
that we provide feature 24/7 customer and technical support, so whatever the problem you have, you're able to get in touch with us and we will assist you quickly. Our guaranteed response time for every e-mail or ticket that you open via your Hepsia hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. In addition, we have phone support with several local numbers around the globe plus a live chat, so you can get in touch with us and receive additional info about our solutions even if you do not have an account yet. We can help you with nearly any question or an issue you have - payment methods, package specs, email setup, hosting account settings, etcetera. If you use our services, you will never encounter a scenario where you have to wait for a few days to get an issue resolved like you will have to do with a lot of other companies.
24/7 Customer Support in VPS Servers
When you use our VPS plans
, you won't ever have to wait for more than 1 hour in order to get help for any kind of situation that you may encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets that you open from your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in a number of countries around the globe as well as a live chat service where we will help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the various means of communication, so whatever your question or problem is, there'll always be someone to assist you without delay. If you need assistance with third-party software, which you cannot deploy or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server
through us, you can contact us anytime using different channels and the max time that you will need to wait for a response is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the applications that are pre-installed on the server. To contact us about a technical issue, you will be able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to know more about our web hosting services before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in different countries around the world. In the event that you'd like to have assistance with third-party software that you cannot install or run efficiently, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.