A ticketing system is the most widespread means of correspondence that hosting companies offer to their customers. It is most often part of the billing account and is the best way to tackle a problem that takes some time to examine or that needs to be escalated to a sysadmin. In this way, all replies given by either side will be kept in the very same location in the event that somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll have to log in and out of no less than two accounts to accomplish some procedure or to get in touch with the hosting company’s customer support team. If you desire to manage a couple of domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. In addition, it could take a considerable period of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you are browsing through your website files or customizing different settings. The ticketing system is being strictly monitored 24/7 by our customer support staff representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to get support. In stark contrast to other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info with regards to any billing or technical issue. Besides, you can see a variety of educative articles, which will help you solve the most commonly confronted difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated plans, was designed with one aim in mind – that you should be able to manage everything associated with your semi-dedicated account in a single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or bump into a problem, you can touch base with our help desk support team representatives instantly without needing to go to some other admin dashboard. You can look through your web files or check different account settings whilst opening a new ticket or reading the answer to an old one. If you’ve got numerous tickets and you wish to find a specific one, you can resort to the clever search option, which is available in the Help section. We’ll make sure you receive an answer in less than sixty minutes regardless of the essence of your question or issue.