A ticketing system is the most widespread means of correspondence that hosting companies offer to their customers. It is most often part of the billing account and is the best way to tackle a problem that takes some time to examine or that needs to be escalated to a sysadmin. In this way, all replies given by either side will be kept in the very same location in the event that somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll have to log in and out of no less than two accounts to accomplish some procedure or to get in touch with the hosting company’s customer support team. If you desire to manage a couple of domain names and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. In addition, it could take a considerable period of time for the hosting provider to respond to your tickets.