A live chat is one of the many channels of communication supplied by some web hosting companies as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or technical support. This method of communication is quicker than a support ticket and it'll make it much less likely to misspell or misunderstand a word compared to a call with a representative. In addition, when the problem that you experience needs some time to be reviewed and dealt with, you're able to do something different at the same time rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat support service without spending a dime as long as you have world wide web accessibility even when your website hosting supplier is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Web Hosting
As part of the support services that we supply for all of our web hosting plans, we now have live chat support that is available 24/7, even on holidays. You're able to get in touch with us regardless if you already have an account or not, as we will support you with almost anything, ranging from providing you with general information regarding our services if you are not our client yet and you are thinking about purchasing one of our packages, to assisting you with setting up an e-mail account in an e-mail client. Part of the problems are more technical and time-consuming, and you'll have to use the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so if you have any questions for our semi-dedicated plans, you're able to contact our customer care team at any moment regardless of whether you have already obtained an account or not. In general, the chat service is for billing, pre-sales and basic questions and troubles, but we can help you with quite a lot of tech questions as well. We will help you select the optimal package for your web sites in case you do not have an account yet, we can respond to all the billing questions or issues you may have or we can assist you with setting up your new e-mail address on your PC or smart phone - all the abovementioned will be done promptly because our live chat service is accessible all the time, every day. No matter when you need help, you're able to speak to a representative and save time and effort.