If you ever have any questions with regards to your hosting plan or if you encounter a problem with your sites, you will have to touch base with the hosting provider’s technical support team. It may not make any difference how fast they will reply when you have a question of a general nature, but an issue like a bungled software app update, for instance, may result in your website becoming broken or invisible on the Internet. And the longer you wait for the support team to help you, the longer the website will be out of order. In case you offer goods or services online, any downtime will affect your website negatively and you can lose existing or potential customers. Many hosting providers, mainly resellers, respond to e-mails and tickets within 24 hours, but in the digital sphere that is much too long, as customers will hardly ever revisit a site that’s not working properly over long time intervals.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any e-mail that you send is just sixty minutes, even if you contact us on weekends and official holidays. Regardless of the nature of your problem or query, we’ll lend you a helping hand right away and will supply you with the needed info to sort out any problem with your sites. The real reaction time typically does not surpass 15 to 20 minutes, which is the reason why you can just forget about waiting around for hours on end to get a problem sorted out or even worse than that – waiting all day only to obtain an answer that more information is needed whilst nothing is fixed. We will offer you assistance at once just because we know exactly how priceless time can be in the dynamic online world. The 1-hour response time guarantee applies to any technical or billing inquiry that you may have associated with our web hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a helpdesk ticket through your hosting Control Panel or send an email relating to your semi-dedicated server
, you’ll obtain a reply within only 1 hour. You can get in touch with us whenever you like with regards to technical, general or billing matters and due to the fact that we are on duty 24-7, you will always obtain help right on the spot. Based on the particular question or issue, we’ll give you more details, fix the problem if it has been caused by something that’s within our reach or instruct you on what actions to take if you need to change a particular setting for an Internet app that we cannot access. You can forget about waiting around for a day for each response. The fact is, in the majority of cases we answer emails and tickets within no more than twenty-twenty five minutes.