You can find a lot of web hosting companies out there, still most of them are resellers who have limited resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The level of support that you will receive via this way of communication varies based on the service provider - several of them provide professional telephone support, various others offer basic and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved through a trouble ticket, particularly if the issue needs to be escalated. However, it's good to know that you can reach your hosting provider as there are countless small problems that can be managed effectively and in a very timely manner with a call, not mentioning that you're able to get additional information for the services even before you become a client.
Phone Support in Web Hosting
Because we have live telephone support 14 hrs daily, you'll be able to get in touch with us and talk with one of our customer support agents to learn more about all of the web hosting plans that we provide and make sure that our servers match the system requirements for your web sites prior to you buying anything. For your benefit, we now have telephone numbers on 3 continents and you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you can call about general and billing matters, and about some technical issues. In case the situation is strictly technical or it needs longer time to analyze, you should use our ticketing system, that will enable both you and our technical support team to monitor the info supplied by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you wish to know more about our packages, you have some billing issue or some general problem, you can give us a call. Though some more technical troubles may need a ticket so as to give time to our technical support crew to analyze, we can assist you with various tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have an international number where you're able to get in touch with us.