Technical Support Channels
A 1–Hour Ticket Response Guarantee
We offer a one–hour response warranty for every trouble ticket or email that you send to the help desk team. We will rapidly respond to all the standard queries and forward the matter to our administrators if any additional assistance is required. If you take advantage of our Managed Services package, we’ll execute any of the included server management services at a time that has been agreed upon earlier.
A First–Class Technical Support Service
We’ll be available to you 24–7–365 to answer any inquiries that you may have related to our Web Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require help handling server administration procedures, you can take a glance at our Managed Services package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures
An Intuitive Help Section
Our Web Control Panel has been pre–installed for each dedicated web hosting plan. Among its features is a rather useful integrated knowledgebase that will walk you step by step on how to use it. The majority of how–to articles also video versions that show all the operations that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Web Control Panel section.